Custom QR Factory
How can we help?
Quick answers and guided topics for Custom QR Factory — from your first code to billing and analytics.
Creating your first QR code
Open the Factory, choose the URL or Contact tab, and paste your link or contact details. The preview updates live as you type.
Customizing shapes & colors
Pick module and frame shapes, set foreground and background colors, enable gradients, and drop in a logo. Style presets give you a one-tap starting point.
Saving & managing codes
Your plan lets you save codes to your library. Filter by type, reopen to edit, and regenerate variations from any saved code.
Scan analytics
Analytics plans (Personal Analytics and Business Analytics) track scans, unique visitors, and trends with charts and per-code breakdowns.
Billing & subscription
Payments are handled by Stripe. Manage or cancel your subscription anytime from your Profile. In sandbox testing, use card 4242 4242 4242 4242.
Common questions
Do I need a plan to generate QR codes?+
Yes. Generating, customizing, and downloading QR codes in the Factory requires an active plan. Choose a plan on the Pricing page to unlock the Factory.
How do I download a QR code?+
Use the Download button next to the preview in the Factory. It exports a crisp 1024×1024 PNG suitable for print and screen.
Can I upload my own logo?+
Yes. Use the Logo panel in the Factory to upload a logo image, which is centered on the QR code. Higher error correction keeps it scannable.
Can I upload custom shapes?+
Yes. The My Shapes page lets you upload custom module and frame shapes (PNG/SVG) and reuse them across all of your codes.
Are the codes reliable to scan?+
Codes use standard finder patterns and the Factory runs a contrast check. Keep contrast high and avoid placing logos over finder patterns for best results.
How do I cancel my subscription?+
Go to your Profile and use the Manage button to open the Stripe billing portal, where you can cancel anytime. Your access continues until the end of the billing period.